Frequently Asked Questions

Learn more about the great tools and account functions available to you. Click any question for an answer. Still need help? Reach out to a friendly banking expert at your neighborhood branch, call (844) 259-5473 or submit your question online.

FAQ Categories


What is an Overdraft?

An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway.

We can cover your overdrafts in two different ways:

  1. We have standard overdraft practices that come with your account.
  2. We also offer overdraft protection plans, such as a link to another account or a line of credit, which may be less costly than our standard overdraft practices. To learn more, ask us about these plans.

What are the standard overdraft practices that come with my account?

We do authorize and pay overdrafts for the following types of transactions:

  • Checks and other transactions made using your checking account number
  • Automatic bill payments

We will not authorize and pay overdrafts for the following types of transactions without your consent:

  • ATM transactions
  • Everyday debit card transactions

We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction.

If we do not authorize and pay an overdraft, your transaction will be declined.

What fees will I be charged if The Andover Bank pays my overdraft?

Under our standard overdraft practices:

  • We will charge you a fee of $33.00 each time we pay an overdraft.
  • We will not charge you a fee if your account is overdrawn less than $5.00 on any given day. If your account is overdrawn for 11 or more consecutive business days, we will charge an additional $2.00 per day.
  • There is a limit of $231.00 per day on the total fees we can charge you for overdrawing your account.

What if I want The Andover Bank to authorize and pay overdrafts on my ATM and everyday debit card transactions?

If you want us to authorize and pay overdrafts for which an overdraft fee will be assessed on ATM and everyday debit card transactions, call (844) 259-5473, complete this form, visit a branch, or mail it to: P.O. Box 1300, Andover, OH 44003. You can revoke your authorization for The Andover Bank to pay these overdrafts at any time by any of the above methods. Your revocation must include both your name and your account number so that we can properly identify your account.

If you have more than one account, you will need to tell us your preference for each account.

General Questions

Can I go to any branch and do my banking?

Yes, you can do your banking at any Andover Bank location. Ohio branches are located in Andover, Ashtabula Harbor, Austinburg, Conneaut, Geneva, Jefferson, or Madison. Pennsylvania branches are located in Albion,  Edinboro, and Millcreek.

If I move, do I need to change my checks?

You can continue to use your existing checks, but you may want to order new checks with your new address on them.

What are your branch hours?

The hours of operation for our branches are:

9:00AM - 5:00PM Monday thru Thursday
9:00AM - 6:00PM on Friday
9:00AM - 12:00PM on Saturday
Ohio Drive-Up windows open at 8:30AM daily
Pennsylvania  Drive-Up windows open at 9:00AM daily

What do I need to open a new account? How much money?

A valid Drivers License, State ID card, or Passport and Social Security Number.

There is no minimum amount required to open a checking or savings account. Certificates of Deposit require a minimum deposit of $1,000.00.

How can I check my account balance?

You can check your account balances 24 hours a day, 7 days a week on Andover Bank's Online Banking site or by calling INFOLINE at (888) 343-2200.

I have a pension or IRA account. How do I get my funds to the Andover Bank?

Bring your account number from the institution you are transferring from or pension fund information. Your New Account Representative will instruct the financial institution or organization to forward your funds as a direct rollover to transfer to your new account.

My Social Security is going to another bank. I need it to go to my new account. How do I do that?

Simply complete an Andover Bank "Quick Start" enrollment form available at all banking centers.

Do you have Online Banking?

Yes, you can enroll by visiting our Online Banking page.

I was trying to balance my account, but there's a check amount that I didn't write down. Can you tell me what it is?

Once the check has been presented to the bank for payment, we can provide you with the information. You can also view your account online or call INFOLINE at (888) 343-2200 to determine if the item has cleared.

What do I do if my Andover Bank credit card or debit card is lost or stolen and the bank is closed?

To report a lost or stolen credit card, call (1-800) 325-3678; a lost or stolen debit card should be reported to (1-800) 472-3272 (option 2).

Mobile Banking

Is the Mobile Banking app free?

Yes, our Mobile Banking app is free! Our standard banking fees apply, and message and data rates from your mobile carrier may apply.

Do I need to be enrolled in Online Banking to use Mobile Banking?


Do I need to sign up for Mobile Banking?

You do not need to enroll for Mobile Banking, simply download the App after enrolling for Online Banking.

Is there a wait period to use Mobile Banking?

No. Once you have downloaded and installed the app, simply log in using the same username and password used for Online Banking.

What if I lose a mobile device?

You can deactivate the device by following these steps:

  • Log in to Online Banking and access the Mobile Banking preferences.
  • Locate the phone number and select the option "Stop using this device for Mobile Banking".
  • Or call us toll free at (844) 259-5473.

Can I pay bills through Mobile Banking?

Yes! Payments may be scheduled to new and existing payees.

What types of checks can be deposited with Mobile Deposit?

Any check drawn from a U.S. financial institution can be deposited.
The following items cannot be deposited:

  • Insurance Checks
  • International Checks
  • Postal Money Orders
  • Travelers Cheques
  • U.S. Savings Bonds
  • U.S. Treasury Checks

Do daily dollar limits apply to Mobile Deposit?

You may make any number of mobile deposits with a limit per day of $5,000.

How should I endorse a Mobile Deposit check?

Be sure that the back of the check is endorsed as usual, and include the words "For Mobile Deposit" to identify the check as a mobile deposit.

When will funds be available from a Mobile Deposit?

Funds from Mobile Deposits are generally available on the next business day after it is received, just like any deposit.

What should I do with the paper check after a Mobile Deposit?

We recommend securely storing the check for 14 business days, then destroying the original paper check.