Covid 19 Updates and Relief Options | Andover Bank

COVID-19 Update & Relief Options

At Andover Bank, our first priority is providing a safe and secure environment for our customers, employees and communities.

As of Monday, June 15, our branches are fully open with regular lobby and drive-up hours:

Regular Lobby Hours
M-Th:   9:00am – 5:00pm
Fri:   9:00am - 6:00pm
Sat:   9:00am - 12:00pm

We are encouraging customers to make appointments for in-branch banking. This will help us limit the amount of people in our offices at any given time. Branch appointments can be scheduled by calling 844-259-5473.

Please continue to utilize our drive-ups and online/mobile tools for your banking needs when possible. Our Call Center is also fully staffed and equipped to serve you. We have also implemented new safety and cleaning measures in all our offices. We will continue to follow the guidelines set forth by the CDC and the states of Ohio and Pennsylvania.

During these uncertain times, know that Andover Bank is here for you and our communities.

Branch Safety and Cleaning Measures
Remote Banking Options
Mortgage/Consumer Loan Hardship Relief
Business Loan Hardship Relief
Credit Card Support
Additional Resources
Loan Deferment Form
 

Branch Safety and Cleaning Measures

As you enter our branch lobbies, please observe the following:

  • Maintain social distancing by keeping six feet away from others
  • Wear a face mask for your safety and those around you
  • Refrain from entering if you are sick or have a temperature 
  • Our branches will limit the number of customers in the lobby at any given time. You may experience a short wait during busy times

For the safety of customers and employees, new procedures have been implemented in all our offices:

  • Masks will be worn by all Andover Bank employees
  • Masks, gloves, and hand sanitizer are supplied to all employees
  • Temperature checks are required of all employees
  • Hand sanitizer stations will be available at lobby entrances
  • Branch cleaning staff are now utilizing additional disinfectant solutions
  • All high-touch areas will be wiped down every two hours (teller counters, door handles, drive-up tubes, ATM keypads)
  • Pens will be wiped down after each use
  • Acrylic shields have been installed at teller lines and service desks

Remote Banking Options

Andover has a number of additional convenient services to meet your banking needs:

Mortgage/Consumer Loan Hardship Relief

If you are experiencing any financial hardship that will impact your ability to stay current on your Andover Bank loan payments, we are here to help you through this difficult time. 

  • No late charges will be assessed through June 1, 2020
  • 90 day loan payment deferment is available (Please complete the form below to initiate a 90 day deferment of your loan payments)
  • All foreclosures/repossessions have been suspended

If you have questions about your loan, we encourage you to contact:

Business Loan Hardship Relief

We understand the substantial impact the coronavirus is having on small businesses. If your business is  experiencing financial hardship that will impact your ability to stay current on your Andover Bank business loan payments, we are here to help. 

  • No late charges will be assessed through June 1, 2020
  • 90 day business loan payment deferment is available (Please complete the form below to initiate a 90 day deferment of your business loan payments)
  • All foreclosures/repossessions have been suspended
  • Information on the Small Business Administration’s Disaster Loans Assistance Loans. We will provide more information on available SBA resources as they become available

If you have questions about your loan, we encourage you to contact:

Credit Card Support

For assistance with your Andover Bank credit card (provided by TCM Bank, N.A., our credit card issuer), we encourage to reach out to their 24/7 customer support by calling 800-883-0131. Alternative payment options can be explored with them. 

Beware of Scammers

Scammers are taking advantage of fears surrounding the Coronavirus. Be cautious and aware so you can keep your personal information safe. Read some tips from the FTC.   

Additional Resources

We will continue to monitor the situation and evaluate the need for any additional measures to protect our customers and employees. For additional information about COVID-19, please visit the CDC online or the Ohio Department of Health’s new COVID-19 website.

Loan Deferment Form

To initiate a 90 day deferment on your loan payments, please fill out the following form. Please include your loan account number and the reason for your financial hardship in the “Message” field.

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